3 March 2010: Mr F. Cornut-Gentille, MP, delivers his report on modernisation and the quality of service to the minister in charge, E. Woerth. The report is critical of the lack of progress on quality of public services, in spite of recent improvements in e-government. Statistical annexes to the report show that the public is not impressed: 2/3 of citizens believe state reform is just another word for staff cuts. Reacting to this news the next day, the minister announced the creation of a "quality barometer", a project which had been on hold for some time. This shift to greater emphasis on the expectations of the end users of regulation confirms the trend inaugurated in February with the announcement of 15 measures to enhance egov procedures for citizens. It may also be a wider tendency in Better Regulation policies to devote more attention to implementation and enforcement issues, rather than endlessly review legal texts.
Background: French 2008 plan to cut red tape.
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